At Kitchen Textiles, we’re committed to bringing European elegance to your dining experience. Below you’ll find answers to common questions about our products and services.

About Our Products

What makes your table linens special?
Our tablecloths, napkins, and runners are crafted with heirloom-quality materials designed to transform ordinary meals into special occasions. Each piece reflects European elegance with careful attention to detail in both design and construction.
Do you offer matching sets of table linens?
Yes! We carefully curate coordinating collections of tablecloths, napkins, placemats, and runners to help you create a cohesive tablescape. Look for our “Table Linens” category to discover complete sets.
How should I care for my Kitchen Textiles products?
Most of our linens can be machine washed on gentle cycle with mild detergent. We recommend line drying or tumble drying on low heat. For specific care instructions, please refer to the tag included with your purchase.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days with tracking.
Free Shipping: Available for orders over $50, processed in 1-2 business days, delivered via EMS in 15-25 days.
Do you ship internationally?
We proudly ship worldwide from our Detroit headquarters, excluding certain remote areas and parts of Asia. International customers may be responsible for customs duties or import taxes according to local regulations.
How are items packaged for shipping?
Each order receives our signature careful packaging: products are folded in protective tissue, delicate items receive reinforced packaging, and all gifts are shipped in discreet packaging to maintain the surprise.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all tags attached. Please contact our customer service at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

Customer Service

How can I contact customer service?
Our team is delighted to assist via email at [email protected]. We typically respond within 24 hours during business days.
What are your customer service hours?
Our team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at 4188 Prudence Street, Detroit, US 48219. All orders ship from this location.

Didn’t find the answer you were looking for? Our customer service team would be pleased to assist you further. Email us at [email protected] with any additional questions.