At Kitchen Textiles, we combine European elegance with heirloom-quality craftsmanship in every linen and kitchen essential we create. Our shipping and returns policies reflect our commitment to exceptional service that matches the quality of our products.

Shipping Information

We carefully hand-pack each order within 1-2 business days of receiving your payment. You may choose from the following shipping methods:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after dispatch

Note: Delivery times may vary for international destinations (excluding certain Asian regions and remote areas). Customs fees may apply for international orders and are the customer’s responsibility.

Our Return Promise

We want you to be completely satisfied with your premium kitchen and dining textiles. If for any reason you’re not delighted with your purchase, we accept returns and exchanges within 15 days of delivery.

Step-by-Step Return Process

  1. Initiate Your Return
    Email our customer service team at [email protected] with:
    • Subject: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name and reason for return/exchange
    • Your preferred resolution (refund or exchange details)
  2. Receive Authorization
    Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Prepare Your Package
    Pack items in their original packaging with all tags attached. For your protection, we recommend using a trackable shipping service.
  4. Ship Your Return
    Send your package to:
    Kitchen Textiles Returns
    4188 Prudence Street
    Detroit, US 48219

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Original shipping fees are non-refundable

Exchange Information

  • We’ll ship your replacement once we receive your return
  • Return shipping costs are your responsibility unless the item arrived damaged or defective
  • Price differences will be charged or refunded as applicable

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns on:

  • Used or washed items (including all table linens, napkins, and towels)
  • Personalized or custom-made products
  • Items purchased during clearance sales (marked as “Final Sale”)

Damaged or Defective Items

If your item arrived damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers (excluding certain regions in Asia):

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our shipping or returns policy, please contact our customer care team. We’re committed to resolving any issues with the same attention to detail we apply to our premium kitchen and dining textiles.

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